Kingswood Surgery

Carfax Medical Centre

Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Chaperone policy

You can read our Chaperone Policy below or you can download a copy. Introduction This policy is designed to protect both patients and staff from abuse or allegations of abuse ... [continue] Chaperone policy

Patient Social Media and Acceptable Use Policy

Please read our Patient Social Media and Acceptable Use Policy for England below or download a copy. 1. Introduction 1.1 Policy statement The purpose of this policy is to provide ... [continue] Patient Social Media and Acceptable Use Policy

How to register

We are currently accepting new patients within our catchment area. Please see the information pages below to see how you can register as a patient at one of our practices.

Complaints and compliments

It is important to the Kingswood Medical Group Team that we deal with all complaints in a respectful and efficient manner.  To obtain a copy of our Procedure please click ... [continue] Complaints and compliments

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality

Data protection and who has access to your records

Data Protection Privacy Notice for Patients Introduction This privacy notice lets you know what happens to any personal data that you give to us, or any that we may collect ... [continue] Data protection and who has access to your records

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your ... [continue] Patient rights and responsibilities


As data controllers, GPs have fair processing responsibilities under the Data Protection Act and GDPR law 2018. This means ensuring that your personal confidential data (PCD) is handled in ways ... [continue] Privacy

Accessible Information Standard

The Accessible Information Standard aims to ensure that people who have a disability or sensory loss receive information that they can access and understand, for example in large print, braille ... [continue] Accessible Information Standard

Text message reminders

You can now register to receive information by text message on your phone regarding appointments and health care. If you wish to register for this messaging service please complete and ... [continue] Text message reminders

Updating your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to us or popping into the surgery to complete a change of details ... [continue] Updating your details

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

The Practice takes it very seriously if a member of staff or one of the doctors or nursing team is treated in an abusive or violent way. The Practice supports ... [continue] Violent or abusive behaviour

Named GP

All patients at Kingswood Medical Group have a named, accountable doctor who is responsible for coordinating their care. Your named doctor will be allocated to you by the practice. You ... [continue] Named GP

Date published: 8th October, 2014
Date last updated: 29th September, 2023