For routine appointments
To request a non-urgent appointment please follow this link to send a request (SystmConnect). This is subject to availability – once we are at capacity, you will receive an email informing you of this.
Please be aware that currently appointments can only be booked by using SystmConnect or by telephone. We do not book appointments via email or letters.
Kingswood Surgery patients 01793 534699
Carfax Medical Centre patients 01793 541655
The surgery is open for consulting at the following times:
Monday: 8:00am to 6:30pm
Tuesday: 8:00am to 6:30pm
Wednesday: 8:00am to 6:30pm
Thursday: 8:00am to 6:30pm
Friday: 8:00am to 6:30pm
If you are late for your appointment you may not be seen. This is at the discretion of the clinician.
If unable to access online, please contact:
Kingswood Surgery patients 01793 534699
Carfax Medical Centre patients 01793 541655
For appointments on Saturday follow this link
If you want to discuss several problems, ask the receptionist for a longer appointment. A private room is available if you wish to talk to the receptionist in confidence.
If you can’t keep your appointment or are going to be late, let us know as soon as possible, so that someone else can be seen.
Cancelling your appointment
If you find that you are unable to keep an appointment, please let us know AS SOON AS POSSIBLE so that we can re-allocate the appointment time to another patient. You can cancel your appointment online (if you have access to online services) or via telephone (through an automated system).
To cancel your appointment, please call:
Kingswood Surgery patients: 01793 534699
Carfax Medical Centre patients 01793 541655
If you receive text reminders you can simply reply CANCEL and the appointment is automatically removed from our bookings.
We reserve the right to remove patients from our list who persistently fail to keep their appointments.
Text reminders
We now send out text reminders for all your appointments. If you are not receiving these please let the receptionist know who can check we have a mobile number for you.
Home visits
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Details of your request will be taken by the receptionist and passed to the doctor who may ring you prior to visiting.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Please phone between 8.00 am and 6.30pm.
Kingswood Surgery patients: 01793 534699
Carfax Medical Centre patients 01793 541655
Telephone advice
The doctors are happy to give advice over the telephone and this may be all you need. Please arrange this with the receptionist.
Chaperones
If you would like a chaperone present during your consultation, please advise the receptionist when booking your appointment. Read our Chaperone Policy for further information.
